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Frequently Asked Questions

Find answers to the most common questions about ordering, shipping, returns, customization, warranties, and rug care at Carpet Haat.

Q1. Do you charge for shipping?

No. We provide FREE shipping across India on all carpet and rug orders placed through our website.

For international shipping inquiries, please contact us at +91 8100264637.

Q2. What if I receive a damaged rug or the product differs from what I ordered?

Every rug undergoes a thorough quality inspection before dispatch. However, if you receive a damaged product or notice a manufacturing defect or significant color variation, please contact us within 48 hours of delivery.

You can reach us via:

Once the product is inspected and approved for return, we will initiate the refund process within 48 hours of receiving the returned item.

Return shipping charges may apply. Please refer to our Return & Refund Policy for complete details.

Q3. Can I customize my rug?

Yes! We offer customization services for selected rugs.

If the customization falls within our standard size options, no additional charges apply. Custom sizes beyond standard dimensions may incur extra charges based on the required size and specifications.

Q4. How long does it take to make a customized rug?

Customization timelines depend on the rug type and size:

  • Hand Tufted Rugs: Approximately 30 days
  • Hand Knotted Rugs: Approximately 90 days or more, depending on the size and knot density

Terms & Conditions apply.

Q5. Do your rugs come with a warranty?

Yes.

We offer:

  • 24 Months Warranty on Hand-Knotted, Tibetan, and Patchwork Rugs
  • 12 Months Warranty on Hand-Tufted, Handloom, Flat Weave, Shaggy, and Hand-Woven Rugs

For warranty-related assistance, please contact our customer support team.

Q6. How should I care for my rug?

To maintain the beauty and longevity of your rug:

  • Vacuum regularly using low suction.
  • Clean spills immediately by blotting with a dry cloth.
  • Rotate the rug every few months for even wear.
  • Avoid prolonged exposure to direct sunlight.
  • Use a rug pad for added protection and stability.
  • Professional cleaning is recommended for deep cleaning.

Proper maintenance will help your rug retain its appearance for many years.

Q7. Will I receive order confirmation and tracking details?

Yes. After placing your order successfully, you will receive:

  1. Order confirmation via Email
  2. Order confirmation via WhatsApp
  3. Shipping confirmation with tracking details and invoice once your order is dispatched

You can easily track your shipment until delivery.

Q8. Why should I buy rugs from Carpet Haat?

At Carpet Haat, we combine traditional craftsmanship with modern designs to create rugs that are both elegant and durable.

Our skilled artisans carefully craft every rug using premium materials and meticulous techniques, ensuring long-lasting quality, exceptional comfort, and timeless style. Whether you're decorating your home or office, our handcrafted rugs are designed to enhance every space with warmth and sophistication.