Terms of service
Last Updated: June 2026
Welcome to Carpet Haat. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By visiting our website or purchasing products from Carpet Haat, you agree to these Terms & Conditions, our Privacy Policy, and any other policies posted on our website.
If you do not agree with these terms, please do not use our website.
2. Products & Availability
We strive to display our products, colors, and descriptions as accurately as possible. However, slight variations may occur due to photography, lighting, screen settings, and the handmade nature of many rugs.
All products are subject to availability. We reserve the right to discontinue or modify products without prior notice.
3. Pricing
All prices are displayed in Indian Rupees (INR) unless otherwise specified.
Carpet Haat reserves the right to modify product prices, discounts, or promotional offers at any time without prior notice.
4. Orders & Payments
Orders are confirmed only after successful payment verification.
We reserve the right to refuse or cancel any order due to:
- Pricing errors
- Product unavailability
- Suspected fraudulent activity
- Incorrect customer information
If payment has already been made, a full refund will be processed for cancelled orders.
5. Shipping & Delivery
Estimated delivery timelines are provided for convenience and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.
Carpet Haat is not liable for delays caused by third-party logistics providers.
6. Returns & Exchanges
Returns and exchanges are accepted only according to our Return & Refund Policy.
Products must be unused, undamaged, and returned in their original packaging within the specified return period.
Customized or made-to-order products may not be eligible for return unless damaged or defective.
7. Product Care
Customers are advised to follow the care instructions provided with each rug.
Improper cleaning, misuse, or excessive wear may reduce product life and will not be covered under any warranty or return policy.
8. Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, and designs, is the property of Carpet Haat and is protected under applicable intellectual property laws.
Unauthorized copying, reproduction, or distribution is strictly prohibited.
9. User Responsibilities
You agree not to:
- Use the website for unlawful purposes
- Submit false or misleading information
- Attempt unauthorized access to our systems
- Upload harmful software or malicious code
Violation of these terms may result in termination of access.
10. Limitation of Liability
Carpet Haat shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our maximum liability shall not exceed the amount paid by the customer for the purchased product.
11. Third-Party Links
Our website may contain links to third-party websites for customer convenience. We are not responsible for the content, security, or privacy practices of these external websites.
12. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in India.
13. Changes to Terms
Carpet Haat reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Continued use of the website after changes constitutes acceptance of the revised terms.
14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Call / WhatsApp: +91 8100264637
Email: carpethaat@gmail.com
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)
Address: 10C, Tiljala Sibtala Lane, Kolkata, West Bengal - 700039, India